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Privacy Policy for Pristine Power Wash
Effective Date: 11-19-2024

 

​At Pristine Power Wash, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information, including information provided when communicating with us via SMS, as part of our exterior cleaning services. We are committed to complying with all applicable data protection laws, including those governing the use of 10DLC (10-Digit Long Code) messaging, and we want to be transparent about how we handle your information.

1. Information We Collect

We collect personal information from you when you contact us for exterior cleaning services or sign up for our SMS alerts, promotions, or updates. This information may include:

  • Personal Information: Name, phone number, email address, and mailing address.

  • SMS Communication: If you opt-in to receive SMS communications, we may collect the phone number you provide and message history related to our services and promotions.

  • Transaction Information: Details of services you have requested or purchased from us.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Service Provision: To deliver the exterior cleaning services you have requested and to communicate with you about your service.

  • SMS Communications: To send service updates, appointment reminders, promotions, or marketing materials via SMS. You will only receive SMS messages if you have opted-in.

  • Customer Support: To respond to your inquiries, requests, and feedback.

  • Marketing: To send relevant promotions, updates, and offers, provided you have consented to receive SMS messages or other marketing communications.

  • Compliance: To comply with legal obligations, including any regulatory requirements regarding SMS marketing and data protection.

3. SMS Opt-In and Opt-Out

We use 10DLC messaging for communication purposes. By providing your phone number and opting into our services, you consent to receiving SMS messages from [Your Business Name]. You can opt-out at any time by replying with "STOP" to any message you receive, and we will immediately cease sending SMS messages to that number.

When you opt-in to receive SMS messages from us, we will:

  • Only send messages relevant to the services you have requested or agreed to receive.

  • Provide an opt-out mechanism, including clear instructions on how to stop receiving future SMS communications.

4. Data Security

We are committed to protecting your personal information. We implement reasonable technical, administrative, and physical security measures to safeguard your data against unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

5. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist in delivering our services (e.g., payment processors, SMS platform providers). These providers are contractually bound to protect your data and only use it for the specific services they provide to us.

  • Legal Compliance: If required by law, regulation, or legal process, we may disclose your information to authorities to comply with applicable laws.

6. Your Rights and Choices

You have the following rights concerning your personal information:

  • Access: You can request to access the personal information we hold about you.

  • Correction: You can request that we correct any inaccuracies in your personal information.

  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out of Marketing: You can opt-out of receiving marketing communications (including SMS) at any time by replying "STOP" or contacting us directly.

To exercise any of these rights, please contact us at [Your Contact Information].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you opt-out of marketing communications, we will retain only the information needed to continue providing our services to you and to comply with legal obligations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. If the changes are significant, we will notify you directly through your provided contact information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Pristine Power wash

7961 Meranda Dr, Blacklick OH 43004

pristinepowerwash.columbus@gmail.com

614-915-0305

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